Terms & Conditions
IMPORTANT LEGAL INFORMATION.
Please read the following terms and conditions of use carefully. These terms govern the use of the website https://www.neotextile.eco/ and services offered through same. They constitute a binding agreement between you and us.
TERMS AND CONDITIONS OF USE
2. Lawful use
4. Personal Data Protection Policy
5.2 Information, Services & Products provided
The Company is bound to provide qualitative, complete and timely information on its Website, both with regard to the accuracy of information posted there, and the Services provided, without prejudice: a) to possible technical or typographical errors which cannot be anticipated or which have occurred unintentionally, or b) the discontinued operation of the Website due to circumstances beyond the Company's control.
5.3 Limited liability
(a) Fully complies with the provisions of the Civil Code regarding sales, and the provisions of Law2251/1994 regarding Consumer Protection, as amended and in force.
(b) Cannot guarantee the availability of Products, but it does guarantee to provide timely information regarding unavailability.
(d) Is not liable for any technical problems that may arise for you when you attempt to access the Website and the e-shop and while having access to them which are related to the operation or compatibility of their infrastructure with the use of the Website.
(e) Is not liable or bound by potential errors in specifications, photographs or prices of Products listed in the e-shop and cannot guarantee that there will be no errors resulting from any cause upon entering and/or updating such specifications and/or the price of a Product.
(f) Is not liable for any legal, civil and/or criminal claims nor for any damages (material, specific or consequential, which may include but are not limited to, alternatively and/or cumulatively, loss of profits, data, loss of earnings, financial compensation, moral damage, etc.) suffered by visitors to the Website or third parties due to a cause related to the operation or lack thereof and/or the use of the Website and/or due to inability to provide services and/or information offered through the Website and/or due to prohibited interventions by third parties to products and/or services and/or information available there.
5.4. Personal data
5.4.1 In order to use any of the Services provided by the Company through the Website, for which your registration on the Website is required, as well as to purchase Products through e-shop, it is necessary for you to provide certain personal information. To place an order, you will be asked some of your personal information, as your full name, the address to which you wish to have the products sent, your telephone number and your e-mail address etc., and in the event you elect to pay by credit card, you will need to provide the card number, date of expiry and security code (CVV or CVC). By entering your e-mail address, you agree that all information sent to you as part of filling your order may also be sent to the provided e-mail address.
5.5 Orders - Product Purchase
5.5.1 When you enter into a purchase agreement with the Company: During the purchase and completion of each order, you will be guided step by step by the automated instructions of the system. Each order is stored in our databases for as long as it is deemed necessary for the execution of the purchase agreement, unless it is otherwise provided by law or you have given us permission to further process the personal data you communicate to us. Once the order has been completed, you will receive an e-mail (in the language you chose when placing your order) verifying that your order has been received by us. From this point onward, you enter into a purchase agreement with the Company. We also retain the right to communicate with you by telephone to confirm the order if it is deemed necessary. Before the order is completed, you will be able to review your order and amend it.
5.5.2 All orders are subject to approval by the Company. The Company may decline your order at its own discretion. Your order may be declined indicatively for the following reasons:
(a) If the Products that appear on the Website are no longer available.
(b) If your payment is not approved by the bank.
(c) If shipping restrictions apply.
(d) If there are errors on the Website, such as price or description errors.
Once you place your order, we shall send you an e-mail message confirming safe receipt of your order, indicating your order number and the details of the Products ordered.
5.5.3 Limitations of liability in case of incorrect price or erroneous dispatch:
(a) As part of trading in good faith and fair dealing, the Company is not obliged to accept an order and agree to the sale of Products which as a result of typographical or computer error appear in the e-shop with the incorrect price, namely smaller or greater than the price in effect at the given time. In the event that such an error occurs in relation to an order but affects only part of the ordered Products, the order will remain in effect and will be filled normally with the other Products and will be considered incomplete with regard to the Products which were in error. However, in the event the products included in the order are related, are intended to be used as a whole and function as a unit and you inform us that partially filling the order does not serve your needs or interests, the Company is obliged to cancel the entire order.
(b) In the event of erroneous dispatch of unsolicited Products, their unconditional acceptance or failure to inform the Company and return the Products cannot be regarded as consent, agreement or declaration of intent to purchase them. If the Company asks you to return the Products (as described in detail in article 5.6.1) and you delay doing so for a period greater than seven (7) calendar days, your refusal to comply will constitute intent to purchase the Products, the order will be considered verified, and you will be obliged to pay for them.
5.6 Product returns - Right of withdrawal for contracts concluded in distance
5.6.1 Product returns in the event of erroneous dispatch of unsolicited Products
In the event you elect to return the Product, even though you did not order it, within the stipulated period of seven (7) calendar days from the day the Company asked you to return the Product, the Product must be in excellent condition, unused and with its packaging intact; it should not have been unsealed or tampered with. In such cases, the Company will assume the cost of returning the Product to its own registered seat and the shipping cost to replace the Product, on the condition that you return the Products to us in the same manner and with the same shipping company as when you initially received them. In the event you unseal the Product or damage its packaging without due cause, or if the product has been used or is not in the perfect condition in which it was originally delivered, the Company reserves the right not to accept its return (and in that case you are obliged to pay the price for that Product) and not assume the costs as above, or to ask that you refund these costs if the Company has already paid them.
5.6.2 Right of withdrawal for purchase of Products by consumers (Law 2251/1994)
You retain the right to return Products purchased from the e-shop and withdraw from the purchase agreement, without being required to state the reasons, within fourteen (14) calendar days of receiving them, in accordance with Article 3(e) of Law 2251/1994. Your withdrawal (hereinafter the “withdrawal”) is exercised under the following terms and conditions:
5.6.3 Exceptions to the Right of Withdrawal
Exceptions to your right to withdraw, as outlined above, include but are not limited to:
(a) Cases in which a sale would not be considered a distance sale and is therefore not subject to the protective provisions of Law 2251/1994..
(b) Products which may not be returned because they have been unsealed upon delivery.
(c) Exceptions to the right of withdrawal, the conditions thereof and its exercise are governed by the provisions of Article 3(12) of Law 2251/1994, as in force from time to time, and any other (present or future) applicable legislation.
(a) In the event that you have ordered a number of items as part of one order but these were delivered separately, the above period begins from the date the last Product was received.
(b) The withdrawal is without reason and you are required to return the Product exactly in the condition in which you received it. Specifically, the returned Product must not have been used; it must be in "as new" condition, just as it was before its sale, with all of its original packaging (box, nylon wrapping, foam, etc.), which should not be torn or worn/damaged, and with all of the contents of the original package enclosed (instruction leaflets, specifications etc.). In addition, for a returned Product to be accepted, the original purchase document (retail receipt, invoice) must be presented.
(c) The returned Product will only be accepted if you first pay i) any amount the Company has been charged for shipping the Product to you, and ii) the expenses related to its return, which (return expenses) you will be charged with even if the Products have been delivered to you for free.
(e) You are required to return the Product within fourteen (14) calendar days from the day upon which you notified us of the withdrawal and that we demonstrably were made aware of it. Returns are made by you to us, at the above listed address, via courier, at your expense. If you prefer, we can pick up the Product to be returned from you, at your expense. In any event, for orders placed via the e-shop, before you return the Product you may contact the Company, either via phone (tel: +30 210 40 60000) or by e-mail at [email protected].
(f) Following receipt of the withdrawal statement and as long as the rest of the conditions of this article 5.6.2 are fulfilled, we are required to refund the amount we received from you for the returned Product. The price of the Product will be refunded to you no later than the same period of fourteen (14) calendar days from the date we were demonstrably notified of your withdrawal.
(g) The right of withdrawal, the conditions thereof and its exercise are also governed by the provisions of Law 2251/1994, as in force from time to time, and any other (present or future) applicable legislation.
(a) Once the Company receives the Product to be returned and the designated department of the Company confirms that all the conditions set out in articles 5.6.1 and 5.6.2 are fulfilled, you will receive a refund within thirty (30) business days as described below in detail. Once the refund is transferred to your bank account, it might take a few days (depending each time on the bank you indicated) for the transaction to appear in your account.
(b) In the event of Product returns under the terms of articles 5.6.1 and 5.6.2, you will be notified via e-mail for your refund as follows:
(i)if payment has been made either by credit card or by depositing the money in the bank account listed below in Article 5.10: The money will either be credited to the debit/credit card you used during the transaction or by remittance to the bank account you indicated when you deposited the money or notified us later.
(ii) in case of payment made by cash on delivery: The money will be credited to the bank account you will indicate to us for this purpose by contacting the Company via email or phone.
5.7 Claims due to defected products or non-conformity with contract of sale
5.7.1 In the event the Company is responsible for any defected products or for non-conformity with the contract of sale ("legal guarantee"), you are entitled to choose one of the following remedies: a) request, without charge to you, that the Product be repaired or replaced, unless such an action is not feasible, or requires disproportionate expense; b) request a price reduction; or c) withdraw from (rescind) the sales contract, unless a minor defect is at issue. Non-conformity of goods applies only if there has been a written contract. If you choose to repair or replace the product, the Company must undertake such repair or replacement within a reasonable time period. The foregoing rights provisioned by law (Article 540 of the Civil Code) are statute-barred after two years (for moveable items).
5.7.2 At any time you ascertain a defect, you may contact us immediately after delivery either the same day or the following business day at the phone number +30 210 40 60000or by e-mail at: [email protected]. Once you have reported the Product as defective, the Company reserves the express right to have the Product deemed defective by the competent technicians.
5.7.3 The Company's obligations as above do not apply in the event the defect has been caused by you, or by the narrow or broad sense of force majeure. In all events, the Products must be accompanied by the necessary validating documents and proof of receipt.
5.7.4 Limited liability: The Company does not provide a guarantee, nor does it guarantee protection for the suitability of a Product sold for any specific purpose.
5.8 Product Prices – Extra Charges
5.8.1 The prices listed next to each Product, as the final price, include the applicable VAT. The prices listed next to each Product include shipping costs. The total cost (including shipping costs) is verified upon completing the order. The Company reserves the right to issue and distribute electronic invoices in accordance with the applicable tax law and you agree to this form of invoicing.
5.9 Shipping - Product Availability – Delays – Withholdings
5.9.1 The Company delivers Products within Greece and in accordance with the terms and conditions set out by the applicable legislation. Products will be delivered to the address you provide via one of the available delivery methods that you select during the ordering process. Provided the ordered Product is available in our warehouse, and there is no other reason requiring us to temporarily or permanently suspend the sale of a particular Product, every effort will be made to ship the order within 24-72 hours. In all cases, the Company is required to fulfil its contract within thirty (30) days at most from confirmation of the order; otherwise, you are entitled to withdraw from the contract of sale with us.
5.9.2 We will make every possible effort to execute your order within a reasonable time and within the limit stated above; however, your order may be delayed for the following reasons: (a) Because the shipment of the Product by the supplier has been delayed at Customs or during shipping and we do not have it in stock by the time originally expected. In such case, we will contact you to ask whether you would like the order to be delivered without this Product (if the order includes additional Products), or to suggest an alternative Product. (b) The Product you ordered has already been discontinued and is no longer available: In rare cases, a Product supplier announces suddenly and without warning that a Product is being discontinued. In such case, we will contact you immediately to provide you with alternatives. (c) In periods of extreme weather conditions or strikes, or any force majeure which may affect the transport and delivery of your order. (d) In the event that it is not possible to contact you either by telephone and/or e-mail (should a problem arise with regard to your order, either with the Product or with payment) because the information you entered is either incorrect or no longer valid.
5.9.3 Unavailability of part of the order: If only some of the Products ordered are unavailable, the remainder of the order is executed normally, unless the Products in the order are related and are intended to be used together as a unified whole and you state that partially filling the order does not serve your needs or interests, in which case the Company is obliged to cancel the entire order.
5.10 Payment Methods
For your convenience and to best serve you, the Company offers the following payment methods:
(a) Cash on delivery
You have the option to pay by cash on delivery to the employee of the courier service we use once the Product is delivered to you.
(b) Charge to your credit card
You can safely pay for your order through the system of Piraeus Bank, which will automatically redirect you to the aforementioned bank’s website. We accept Visa and MasterCard cards.
The process of clearing your payment is undertaken by Piraeus Bank, ensuring the absolute safety of your transactions. The Company neither collects nor stores any of the information related to your credit card. For this reason, you will have to enter the information anew each time you use your credit card for transactions through our Website.
In the case of payment by credit card, all financial data you enter (for example, credit/debit card number or expiration date) will never be used by us for purposes other than those necessary to complete the transaction and fulfill the purchase agreement or the refund in the event of return of Products and provided that you have exercised your relative right to cancel the order, or when it is necessary to prevent or report fraud cases to us or to the competent authorities.
(c) Bank deposit
You can choose the bank that is most convenient for you to deposit payment for your order. Please include your full name in the "Reason" section of the deposit slip. You may deposit payments in one of the following accounts:
Bank: PIRAEUS BANK
Beneficiary: POLYGREEN SINGLE MEMBER S.A.
Bank Account Number: 5103099235731
IBAN: GR97 0172 1030 0051 0309 9235 731
If the deposit is made through a foreign bank (either through web banking or a physical bank branch), please note that there may be an additional charge imposed by the foreign bank.
The Company will first verify that the full amount due for your order has been deposited before proceeding with shipment. This may take 2-3 business days.
In any case, we will collect the amount after the order has been delivered to you.
6. Intellectual property rights
7. Code of Ethics and Conduct
You agree to use the Services in accordance with the following code of ethics and conduct of the Company:
(a)You shall keep all information provided to you through the Services private and confidential and will not give this information to any third party without the permission of the person providing it to you.
(b) You shall not use these Services to take part in any form of harassment or aggressive behavior which constitute or include but are not limited to downloading of communication images, recordings containing defamatory, slanderous or abusive content, defamatory statements, actions with racist, pornographic or obscene content, use of offensive language etc.
(c) You shall not forward chain e-mails through the Services.
(d) You shall not use the Services to violate the privacy rights, property rights or any other rights of any person.
(e) You shall not publish messages, images or recordings and/or shall not provide information nor use the Services in any manner which:
1. 1.Violates, or copies the rights of any third party, including but not limited to copyrights or trademarks, rights to protection of privacy and other private or property rights.
2. Is fraudulent or otherwise illegal or constitutes a violation of any applicable legislation.
(f)You shall not use the Services to distribute, promote or otherwise publicise advertising for any goods or services and in general for any advertising purposes
(g)You shall not use the Services to distribute or upload any virus or malware of any type, or to do anything else that could harm the Services or us in any manner.
(h)You shall always use the Services in accordance with the law and applicable legislation. Minors are prohibited from using the Services
(i) Responsibility for the accuracy of personal data and information lies solely with you as the provider, since the Website functions only as a means of presenting and publishing such information and does not process it.
(j) The data and information you provide and publish:
1. Must not be false, inaccurate or misleading.
2. Should not directly or indirectly lead to the deception of third parties.
3. 3.Should not be contrary to the provisions of Greek and European legislation and in general any applicable legislation, including provisions related to matters of consumer protection, unfair competition, discrimination or misleading advertising, protection of intellectual or industrial property, trade secrets or right to privacy.
4. 4.Must not contain viruses, Trojans, worms, time bombs or cancel bots, or any other programming code that could cause intentional harm or cause loss of data from computers belonging to members/visitors or the system in general and should also not lead to loss of resources or Services or Website functions.
8. Tracking of Services and Advertising
9. External Links
10. Newsletters - Advertising/Information Bulletins
12. Applicable Law – Disputes
12.3 We hereby inform you that, according to the 2013/11/ΕU Directive, which was incorporated into the Greek legislation through the 70330/2015 Joint Ministerial Decision, it is now possible to resolve any consumer disputes electronically, through the Alternative Dispute Resolution procedure, which is applied in the European Union as a whole. If you have a problem with a purchase that you made from the E-Shop and you are an EU resident you can use this site: https://webgate.ec.europa.eu/odr/main/?event=main.home.show for the online out-of-Court settlement of the dispute. The Certified Body in Greece for this Alternate Dispute Resolution (ADR) is the European Consumer Centre in Greece (ECC GREECE), 144 Alexandras ave., 11 471, Athens, tel.: +30 2106460284, +30 2106460784, [email protected]. You may contact the European Consumer Centre in Greece (ECC GREECE) to guide you throughout the process of submitting and processing your complaint. However, we inform you that we are not bound by - and we are obliged to follow - the Alternative Dispute Resolution (ADR) procedure.
13. Choice of Language - Notifications
All written notices, reports and statements must be written Greek and be transmitted:
(a) by us to you via e-mail to the address you entered upon registration or which you provided later (in the event the initial address changes),
14. Partial Invalidity and Replacement of Valid Provisions
In the event that any of the provisions contained herein may be interpreted in more than one way, one of which may render the provision invalid, liable to be declared null and void or unenforceable, such provision will be interpreted in such a way as to render it valid and enforceable. In the event that any court or public authority determines that a provision herein is unenforceable due to the way it is written or worded, such provision will be amended to render it enforceable to the maximum degree possible under the laws and provisions of the jurisdiction within which its enforcement is being sought, ensuring it provides the parties the same basic rights and has equal force as it did before its amendment.
16. Binding nature