Privacy Policy

The privacy policy at hand (hereinafter the “Privacy Policy”) outlines the practices of the company “NEOTEXTILE PRIVATE COMPANY” (hereinafter “Company”) and the distinctive title “NEOTEXTILE”, having its corporate seat at Piraeus, Attica, at 24 Dervenakion str., Post Code 18 545, Tel. (+30) 210 40 60000, with Tax Identification Number 801797909, E. Piraeus Tax Registration Office, with General Commercial Registry Number 163537407000 (hereinafter “Us”, “Our”, “our”, “We”, “we” or the “Company”) in relation to the collection, the use, the storage and the disclosure of the Personal Data (as defined later), which are provided to Us by you and, in general, by the users of the website https://www.neotextile.eco/, as well as the content, the products and the services offered at the Website (hereinafter collectively with the Website, the “Services”).

The present Privacy Policy constitutes an integral part of the Terms and Conditions, which are incorporated by reference. Every term written in the Privacy Policy with a capital letter, but not defined herein, shall have the meaning of the respective term as defined in the Terms and Conditions. The title specifies the latest update of the Privacy Policy. We kindly request you to visit the Website often and periodically read the Privacy Policy, as it is possible to be amended from time to time. Every time you visit the Website or provide Us with information you are accepting the practices described in the Privacy Policy as amended and applicable at that time.

1. Introduction.

We respect and support the rights to private life and the protection of the Personal Data. We are aware of the importance of protecting your personal information and we aim to ensure that each user of our Website experiences a safe and secure browsing. Following that aim, we have developed this Privacy Policy to inform you about our practices in relation to the collection, use and disclosure of your personal data and information.

2. Applicable Law of Data Protection.

The applicable data protection law (hereinafter the “Applicable Data Protection Law”) consists of the applicable national and European legislation on the collection, use and disclosure of your personal data by us, including Regulation (EC) 2016/679 of the European Parliament and the Council, adopted on 27 April 2016 and put into effect on 25 May 2018 (hereafter referred to as the “Regulation”) and Greek Law 4624/2019.

3. Definition of Personal Data. 

For the purposes of the present Privacy Policy, “Personal Data” constitute the information and the data in relation to a specific person, including but not limited to: the name and surname, the home address, the phone number, the email address etc. We shall collect, use or reveal your Personal Data according to this Privacy Policy and the Applicable Data Protection Law.

4. Data Controller.

The Company is responsible for the processing of your Personal Data and in that capacity undertakes to make every effort to ensure that the confidentiality of your Personal Data is respected and to ensure the unimpeded exercise of the rights granted to you by the Applicable Data Protection Law.

5. You disclose to us Personal Data in the following occasions:

  • If you wish to create a personal account by registering on the Website, you will be asked to provide Us with the following Personal Data: your name and surname, your email address, your address and your phone number.
  • When you use our Services: You may be asked for some of your personal information, such as your postal address, the details of the payment method when ordering from our online store and your e-mail address when you sign up for one of our competitions or newsletters.
  • If you contact (in writing or orally) the Company’s Customer Service Department: We may store / register your correspondence/communication, as well as any information requested and are deemed necessary for your best service.

6. Information we collect automatically when you visit the Website or make use of the Services.

  • Website: We may collect information from the Website and how you use it. When you visit the Website, the web browser sends data to our servers. With this information we can optimize our services by personalizing and improving your experience when you use the Website (via a computer, mobile phone, or other mobile device). This information may include the following:
  • your IP address;
  • the date and time of your visit to the Website;
  • the referral URL (i.e. the website from which the user originated);
  • the pages you have visited on our Website;
  • information about your device and your web browser (type of web browser and version, operating system, etc.).
  • Information about your location: When you visit the Website from your computer, mobile phone or mobile device, we can collect and process information about your actual location, based for example on the GPS signals emitted by the device. We may also use a variety of other technologies to determine your location, such as the sensor data of your device that, for example, can provide us with information about nearby Wi-Fi access points, or Nearby Field Contact (NFC) and/or GSM towers. Note that we'll let you know when we're going to use your location data, and usually you can allow or disable sending your location data through your device or web browser settings.
  • Cookies and other identifiers: We and our partners use various technologies to collect and store information when you visit our Website, and this may include sending one or more cookies or other identifiers to your device. More information on how we use cookies and identifiers and how to disable them can be found in article 14 below.

7. Information regarding the Personal Data collected by other websites – Advertising through third parties.

In our Website it is possible to use links that lead to other websites, operated by third parties, since currently and in the future we collaborate with such third parties. When you ‘click’ on those links or otherwise visit, you participate or use the services or the websites of third parties, regardless of whether or not they contain/display our trade name, trademarks or any other intellectual property rights of Us alongside with the ones used by the third party operating the Website, you shall be aware of the fact that We do not control the business practices of those parties, and that the present Privacy Policy does not apply to those third parties or their websites.

We allow third party companies to display ads or/and collect certain anonymous information when you visit the Website. The aforementioned companies are allowed to use anonymized, non-personally identifiable information when you visit the Website or other websites, in order to provide ads for products and services of your possible interest. The aforementioned companies usually use third party’s cookies or beacons for the collection of such information. More information on how we use cookies can be found in article 14 below.

8. Use of your Personal Data.

We use your Personal Data for the following purposes outlined in brief:

  • Services provided: (including the registration of the waste collection point that you will indicate to Us and the requests for collection from the Company's bins) and more broadly the management of the waste collection system.
  • Your registration on the Website and the creation of a personal account, through which you can order and manage your orders, and make use of the Services.
  • Managing the order you placed via the Website: We use information such as your name, address, and payment details in order us to process and deliver your orders, as well as to inform you of the status of your order. We may also use the information to assess your creditworthiness and for that we may use third party services.
  • Customer Service Department: If you contact (either by telephone or in writing) our Customer Service Department (or vice versa), we use your order information and our contact history to respond to your requests, manage your order, facilitate the exercise of your rights and in general in order to offer you the best possible service.
  • Marketing/promotion: To send you e-mails with news and updates regarding our Website, our Services, our actions and our Products , by taking your prior consent to use your Personal Data for such purposes (if required by the Applicable Data Protection Law).
  • Use of the Website: To update and adjust the content of the Website and the Services, and to analyze the use of the Website.
  • Dispute resolution: We may also use your Personal Data to resolve disputes, troubleshooting and implementation of policies and rules governing the use of the Website and to inform you of changes to the use of the Website, its Terms of Use, and the Privacy Policy.
  • Other purposes:To the extent required by law, we will ask for your consent when we want to use your information for purposes other than those listed above.

Providing to Us your Personal Data is voluntary. Nevertheless, in certain occasions, if you do not grant to Us access to your Personal Data, you will not be able to access all or certain of our Services.

9. Duration and country of storage of your Personal Data.

We retain your information for as long as we are required by law or for as long as necessary, so that we can perform the Services, or if required in the context of a legal obligation or to fulfill our business relationship or for purely administrative purposes of the Company.
Unless otherwise stated in the Policy, your information is stored and processed in countries within the European Union.

10. Disclosing your Personal Data.

We do not sell your Personal Data to third parties; neither have we granted licenses to them for using same for their own benefit. However, in the course of our business activities we may share certain of your Personal Data with:

  • a limited number of our staff and employees, to the extent necessary to provide you with the Services,
  • our third party business associates acting on our behalf, according to the present Privacy Policy (as described below in detail),
  • or in any case as permitted or required by the Applicable  Data Protection Law.

You can request a full list of the data processors acting on our behalf by sending your written request to the address indicated at the beginning of this Privacy Policy.

10.1  Service Providers.

We may use third party service providers (for example web hosting providers, data management providers etc.) to manage one or more aspects of our business activities, including the processing and delivery of personal information on our behalf. When using another company or associate, we ensure that your Personal Data are being processed according to the present Privacy Policy and the applicable legislation through contractual commitments or other appropriate means.

10.2  We may disclose your Personal Data as permitted or required by law. For example, we may be obliged to reveal and disclose your Personal Data following the implementation of a court decision, a prosecutor’s order or according to the decision of a person or administrative body with jurisdiction of the law to compel the disclosure of such information. In case that we reasonably believe that your Personal Data could be useful for the investigation of improper or illegal activity, we may disclose such information to the competent state authorities or other investigating agencies.

11. Right to access, to object, to erasure and to data portability.

11.1  With respect to your Personal Data, you retain, amongst others, the rights to access, to object and to erasure ("right to be forgotten") as specifically defined in articles 13-22 of the Regulation. In this context, you may have access at any time to your Personal Data that we maintain in databases in order to modify, correct or update this data, even to object - at any time and for any reason – to the processing of Personal Data relating to you, as well as to revoke your consent with regard to such processing or to request their permanent deletion from the Company's records. To do this, please follow the steps described each time in the message you receive via the relevant means of communication (such as e-mail). Please note that it may be required to verify your identity before we process your request.

 

11.2  If you wish to withdraw your consent from all our newsletters as well as your consent to use your Personal Data for the purposes of marketing, promotion of products and/or services, then you can use the unsubscribe link included in the messages you have received. Alternatively, you can contact us by e-mail at [email protected] or by phone at +30 210 40 60000. Please note that it may be required to verify your identity before we process your request.

 

11.3  Further, you may -at any time- request that we permanently delete all your personal information maintained in our records, by contacting via e-mail at [email protected] or by telephone at +30 210 40 60000. We will respond within thirty (30) working days of receipt of your request. If we do not respond or our response is not considered by you to be satisfactory, you have the right to appeal to the Data Protection Authority and request an examination of our response/omission of our action.

 

Following a deletion request by you:

 

(a) We will cease to use or make available your Personal Data (other than where required by law). 

 

(b) We will delete your Personal Data from our databases with the exception of information that is contained in e-mails, correspondence and other documents that we may retain as evidence of the terms of the legal relationship between us and you or as otherwise provided by the applicable law.

 

(c) Taking into account the technology available and the cost of implementation, we will take reasonable technical and organizational measures to inform any data processors processing your Personal Data on our behalf, as specifically mentioned above, that you have requested from them (the data processors) deletion of any links to such data or copies or reproductions of such Personal Data.

 

Please note that it may be required to verify your identity before we process your request.

12. Summary of your rights according to the provisions of the Applicable Data Protection Law.

We respect the privacy of individuals whom we process the information and strive to ensure that personal information is processed in accordance with the legal requirements of the Applicable  Data Protection Law and any other applicable legislation.

 

Consequently, we are committed to ensuring that personal data shall be:

(a) Processed fairly and lawfully; In particular, we will be transparent with individuals about how their personal data is processed

 

(b) Collected for specified, explicit and legitimate purposes and not further processed in a way incompatible with those purposes; If we decide to further process personal data in this way, then the express consent of the individual subjects of that data will be sought.

 

(c) Adequate, relevant and not excessive in relation to the purposes for which they are collected and/or further processed; We will only collect and process ‘appropriate information’, to the extent that it is needed to fulfill operational and administrative requirements or to comply with any legal obligation.

 

(d) Accurate and, where necessary, kept up to date or corrected (following your request);

 

(e) Kept in a form which permits identification of data subjects and for no longer than is necessary for the purposes for which the data were collected or for which they are further processed;

 

(f) Processed in accordance with the rights of data subjects as established by the Applicable  Data Protection Law (right of information regarding the processing of personal details, right of access to the Personal Data, right to object/restrict to the use/processing of Personal Data (including profiling), right to temporary judicial protection, right to lodge a complaint with a supervisory authority, right to data portability and restriction of processing, right to information in case of automated decision-making / profiling of the Services’ user).

 

(g)  Appropriate technical and organizational measures shall be taken against unauthorized or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data due to the Company’s activities;

 

(h) Personal data shall not be transferred from us to a country outside the European Union unless an adequate level of protection for the rights and freedoms of data subjects has been established in relation to the processing of the data exported;

 

(i) Right to data portability: According to the Regulation, as the subject of your Personal Data you reserve the right to data portability and in particular the right to receive your Personal Data and which you have provided to us as the data controller, in a structured, commonly used and readable format, and the right to forward this data to a new data controller without hindrance from us, as described in detail in Article 20 of the Regulation. In such a case, we are not responsible for the processing of the data by the new data controller to whom your Personal Data will be sent, nor for the quality of the data to be transferred, beyond what we are required under the Regulation. As the data controller we will need to verify your identity before proceeding with the above. The right to data portability - if exercised - does not negate the other rights provided by the Regulation and the Applicable Data Protection Law.

The website of the Hellenic Data Protection Authority provides information and assistance with regard to your rights under the Regulation and related legislation (www.dpa.gr).

 

Briefly summarised, your principal rights are:-   The right to find out what information is held about you on computer and in paper records.

  • The right to access and be informed of the purposes of data processing, the recipient or the categories of recipients.
  • The right to be informed as to any changes in the processing for the time period lapsing since our last notification to you.
  • The right to be advised of the methodology involved in the automated data processing.
  • The right to be informed as to the security measures enforced by the Data Controller for the protection of the personal data.
  • The right to be informed of notifications of the Personal Data to third parties.
  • The right to take steps to prevent your Personal Data being processed if the processing is likely to cause you to suffer substantial damage or substantial distress where this is unjustified.
  • The right to object processing of your Personal Data, as well as to require that your Personal Data is not used to market to you products and services.
  • The right to prevent decisions being taken about you which are based solely on automatic processing (profiling).
  • The right to amend or destroy inaccurate Personal Data about you, or Personal Data which you no longer wish to be processed.
  • The right to restrict the processing of your Personal Data, as well as the right to data portability thereof (when the processing involves identifiable Personal Data and is based on consent and performance of the contract).
  • The right to object at any time to the processing of data relating to you, as well as the right to withdraw at any time your consent regarding the processing of same and to request the permanent deletion of you Personal Data from the Company's databases.
  • Τhe right to lodge a complaint with a supervisory authority.
  • The right to claim compensation where you have suffered damage and distress as a result of breaches of the Regulation.

13. Dispute Resolution.

If, at any time, you have questions or concerns regarding this Policy at hand, or you believe that we have violated this Policy, please sent Us an email at [email protected] or contact us at +30 210 40 60000, and we will attempt to resolve any problem or concern you may have.

14. Cookies.

14.1 For your own convenience and comfort when using the Website, we use cookies, a technology that through the use of alphanumeric identifiers stores a small amount of information at the Website’s user computer, so that the Website can track future visits of the user, when browsing from the same computer/device. For example, the information provided via Cookies is used in order to identify you as a former user of the Website, to offer a personalised content of the Website and information about how you use it, and to facilitate your experience when browsing in same. You may refuse the use of cookies when you first visit the Website and later on using the relevant link at the bottom of the Website, however this may affect the use of the Website and your ability to access certain functions and transactions. More information in relation to deleting or controlling cookies you may find in www.aboutcookies.org.


14.2 Types of cookies we use.

Below we present a brief overview of the types of cookies we use and the functions they perform:

14.2.1 COOKIES STRICTLY NECESSARY

They are technically necessary for the operation of the Website and therefore you cannot reject them. They help you navigate through the Website and use basic features.

14.2.2 SESSION COOKIES

Session cookies are temporarily stored on your computer or device during browsing session and are deleted with the shutdown of the browser session

14.2.3 ANALYTICS COOKIES

They are used directly by the Website administrator to collect comprehensive information about the activities of users navigating on the Website; they are anonymized and collected for statistical purposes only. They help us understand how you navigate on the Website and your purchasing behavior so that we can improve the Website and make the purchase process easier and more enjoyable for you.

14.2.4 ADVERTISING COOKIES

These type of cookies aim to create a user profile, store your preferences regarding our Services. These cookies allow us to share your preferences with our advertisers. They are used to measure the effectiveness of an advertising campaign as well as to send you promotional messages according to your preferences while browsing the Website, e.g. if you visit the Google website, the ad you see will be more relevant to your preferences.

14.3 How to disable cookies.

With respect to non-strictly necessary cookies, you have the following options:

Change your browser settings to delete or prevent cookies from being stored on your computer or on your mobile device without your explicit consent. The help section in your browser will provide you with information on how to manage your cookie settings.

Change the cookie settings relative to the Website by following the "Cookies" link at the bottom of the Website.

15. Tracking information.

We may use web beacons or pixel tags for the tracking of information and more specifically for the tracking of our users and the collection of evidence and information in relation to demographical characteristics of the users of the Website, circulation patterns and success of the Website, statistical analysis etc. If we have obtained your consent, we may forward the aforementioned information to advertisers and third parties, in order to improve our Services. None of this information can be linked to the identity or other Personal Data of individual users. Given the fact that the web beacons operate like any other request of information within the Website, you can make them ineffective by withdrawing from cookies or by changing the cookie settings of your browser. Also, for our research/statistical purposes, we may link the tracking of information via web beacons with the Personal Data provided voluntarily by the users of the Website. In the event of such a link, all information linked is considered and treated as Personal Data, which shall be used, processed and disclosed only according to the Privacy Policy at hand.